FAQ

Frequently asked questions

What is SLS (Sodium Laureth Sulfate)?


Sodium Laureth Sulfate (SLS) is an accepted contraction of Sodium Lauryl Ether Sulfate (SLES), which is an anionic detergent and surfactant found in many personal care products (soaps, shampoos, toothpaste, etc.). SLES is an inexpensive and effective foaming agent. SLES, Sodium Lauryl Sulfate (SLS), Ammonium Lauryl Sulfate (ALS), and Sodium Pareth Sulfate are Surfactants that are used in many cosmetic products for their cleaning and emulsifying properties. It is derived from palm kernel oil or coconut oil. OUR VEGAN RANGE DOES NOT CONTAIN any SLS OUR VEGAN RANGE IS CRUELTY FREE and KIND TO SKIN




COVID-19 INFO


ALL of our SOAPS and RELATED PRODUCTS are HANDLED in STERILE CONDITIONS. ALL OF OUR DELIVERIES are QUARATINED for MORE THAN 72 HOURS (3 Days) in order to KILL ANY VIRUS on the packaging. WE then pack your items usiing our OWN PPE - so that your ITEMS are FREE from any Human Contact. We ADVISE our CUSTOMERS to LEAVE ANY DELIVERIES to their HOMES in a SAFE PLACE (porch, unused room at home etc.) for 72 HOURS / 3 DAYS in order to ENSURE that they are VIRUS FREE. COVID-19 WILL "STAY ALIVE" on SURFACES for between 24 and 72 HOURS: on CARDBOARD for 24 HOURS on METAL and PLASTICS for 72 HOURS AFTER these times the VIRUS will DIE as it has nowhere else to go. PLEASE WASH YOUR HANDS FOR 20 SECONDS - BEFORE LEAVING THE HOUSE and AS SOON AS YOU RETURN to your home. FOR THE LATEST UK GOVERNMENT INFORMATION PLEASE VISIT: https://www.gov.uk/coronavirus PLEASE STAY SAFE BY FOLLOWING GOVERNMENT GUIDELINES




SHIPPING


SAME DAY DISPATCH on orders placed before 1pm - Except Weekends.

We use different postal services - depending on availability.

Your item(s) will be tracked to your door.

Our Standard Delivery usually arrives within 2 to 4 days of processing your payment.

Our Express Service usually takes 1 to 2 days to arrive.

MAINLAND UK: Prices depend on the weight of your order - and are calcuated during checkout.

Most Orders are UNDER 2kg in Weight and cost £3.95 at the standard rate.

Standard Delivery is - (Under 2kg) £3.95 and (2 - 5kg) £7.95

Express NEXT DAY Delivery is (Under 1kg) £7.95 (1- 2kg) £9.95 and (2-5kg) £14.95

SPEND over £30 to get FREE STANDARD UK DELIVERY

NOTE: PLEASE BE AWARE THAT THERE ARE CURRENTLY SOME DELAYS WITH POSTAL SERVICES.

Have a question? Click here to send us an email to info@soapsuds.co




GET IN TOUCH


HAVE A QUESTION FOR US? You can CALL US on +441382673797 You can EMAIL US at info@soapsuds.co We look forward to hearing from you!




RETURNS


If for any reason you are not completely satisfied with your purchase you can return it to us - within 30 days of purchase - and we will issue you with a full refund or, if you'd prefer, a voucher for the same amount to use in our store.

Please send any returns to our address on the contact page.

Please keep your proof of posting as we cannot be responsible for any items lost in the post.

Please get in touch if you have any questions - by clicking HERE to send an email to info@soapsuds.co





OUR STORE

OPENING HOURS

HELP

Correspondence

and Returns Address:

SOAP SUDS & Co.

Studio 8

Kelso Street

Dundee, DD2 1SJ

t: 01382 673797

e: info@soapsudsco.com

Mon - Fri: 9am - 6pm
​​Saturday: 10am - 4pm
​Sunday: 12pm - 4pm

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